What is the process to make a formal complaint?

Modified on Mon, Jun 26, 2023 at 1:48 PM

STUDENT CONCERNS/COMPLAINTS & GRIEVANCE POLICY

Students are encouraged at all times to communicate their concerns to members of the faculty and administration. Suggestions, concerns or complaints should be registered privately, never with fellow students or clients. If a situation arises in which a student has a complaint or grievance regarding grades, instruction or other topics related to their course of study, the following procedure is in effect:

1. Make an appointment to discuss the matter informally with your instructor. If not resolved;

2. Make an appointment to discuss the matter informally with the School Director (or designate). If not resolved;

3. Request and complete a Student Complaint Form and submit it to the School Director (or designate). The School Director will verify that the student has tried to resolve the concern informally and will call a meeting with all individuals whose participation is warranted by the circumstances of the particular concern to seek to resolve the concern. The minutes of the meeting and any agreed upon resolution will be documented on the Student Complaint Form and communicated to the student. You can request the Student Complaint Form be emailed to you using this link; https://www.ogletalent.com/sgf/

4. Request the School Director (or designate) forward the Student Complaint Form to the School’s Vice President of Education for review. The ruling of the Vice President of Education will be documented on the Student Complaint Form and communicated to the student. If not resolved;

5. Request the Vice President of Education forward the Student Complaint Form to the School’s President for review. The ruling of the President will be documented on the Student Complaint Form and communicated to the student. The President is the final authority on all student complaints within the institution. If not resolved;

6. Student may submit a complaint to TDLR and/or NACCAS only after the student has exhausted the institution’s internal complaint process.